Customized Membership Managment

Get your clubs and services up and running fast with maximum productivity! With Teleformix's Clubs, Loyalty and Services System (CLASS), you can manage all facets of a program from one interface. This includes membership management, customer communication and care, and full back-office and fulfillment operations. Manage clients, products, clubs, premiums, offers, benefits, accounting/billing, transactions, reporting, security and more.

CLASS integrates enrollment, billing, fulfillment, direct mail, telemarketing, claims processing and rebate processing for any club or services operation where the customer is billed on a recurring basis. Built on Teleformix's core CCAI framework, all system activities are fully integrated and processed in real time, ensuring that business-critical information such as pricing, billing and claims are always up-to-date.

CLASS can support in excess of 800 million active memberships on a single database server and can support unlimited active memberships with a cluster configuration. Fully redundant with failover(s), CLASS is channel- and client-neutral. CLASS functions can be used to develop an enterprise application, incorporate into an existing application, or support a Web property.

The CLASS program is designed to specifically support continuity concepts, where any combination of time increments and assigned dollar amounts is fully supported on a membership core. CLASS is automated to send material requests (for enrollment), handle redemption requests and send replacement materials and other forms. Manual (online) and automated (batch) enrollments are supported, and enrollment reconciliation results can be reported by file or offer.

• Comprehensive campaign development options, including direct mail and inbound /
  outbound telemarketing campaign development and operation. Our solutions
  accommodate multiple campaigns and/or offers.
• Direct marketing capability through customized letters, emails and other
  communication media.
• A simple promotion setup interface for quick setup, maintenance and tracking of various
  client offerings.
• Both manual (online) and automated (batch) enrollments.
• Manual or automated claim handling.
• Billing can be any combination of frequency and amount handled through a continuity
  billing profile.
• Automated fulfillment system to distribute material requests, redemption requests,
  replacement materials and other items.
• Analytics identify business-critical issues, determine campaign outcomes and customer
  retention rates, and pinpoint weak areas that need attention.
• Post-transaction marketing capabilities.
• Customer history management tools provide all of a customer's previous transactions at a glance, from individual sales and item details to call dispositions.

Click Here to Download our CLASS Data Sheet