What are Teleformix Services?

We go beyond CRM and give you one simple way to manage your entire business cycle from marketing setup to member retirement, including solicitation, enrollment, servicing, renewal, transaction settlement and every task along the way.

• Quickly Deployed
• Turnkey
• End-to-end

Our cutting-edge business development expertise, coupled with our hands-on market knowledge, allows Teleformix to offer truly full-service solutions while streamlining the business process. Our platforms increase communication, consistency, efficiency
and effectiveness through maximized front-end, data-processing and
back-office integration.

We help make your long-term, short-term and day-to-day business functions operate smoothly, efficiently and profitably. Do you need a new marketing campaign? Are your customers using their benefits less often? Maybe you're seeing attrition but can't pinpoint the demographic. No matter what you need, we serve as your strategic partner, using our experience and expertise for your organization. We monitor your results, providing near-real-time feedback and guidance toward new directions to maximize responsiveness
and, ultimately, profitability.

Teleformix Solutions are customizable and scalable, so they integrate seamlessly into any existing architecture. Because we have all our platforms in place, we have the agility to "turn on a dime" to adjust to changing business environments. Add Teleformix's advanced analytics to the mix and you have the right tools at your command to make the best possible operational and marketing decisions for your company.

Our fully integrated and distributed services offer unsurpassed flexibility and adaptability. Use robust, integrated solutions from Teleformix to maximize aggregation and ROI. At Teleformix, we realize that your company's needs are unique, so we provide solutions that are adaptable, flexible and customizable, enabling you to custom-tailor the right fit for your business.

	Custom CRM Architecture Integration (CCAI) is the core Teleformix Enterprise Service Bus, and is the foundation for most offered products.
	Contact Center is our full-service CRM framework, which provides customized call routing, scripting based on requirements, real-time monitoring, and comprehensive, timely reporting. Agent skills are uniquely qualified and integrated into Contact Center, which enables pinpoint, focused QA and adjustments.
	Clubs, Loyalty and Services System (CLASS) is a complete CRM and membership-management solution that addresses the entire business cycle, including enrollment, fulfillment, billing, eligibility, claims, direct mail and reporting. The CLASS Administrative interface allows streamlined, intuitive creation, editing and retirement of offers, benefits and clubs.
	A comprehensive merchandising solution is provided through our Universal Merchant Services (UMS) platform, enabling full product management from campaign setup to P&L analysis. UMS provides project control of marketing setups, products, offers, inventories, warehouses and drop shipments, order processing, continuity programs and cost analysis for both online and offline merchandising programs.
	Our Universal Billing Services (UBS) platform provides integrated payment and settlement processing. UBS handles bankcards, private label cards and ACH through a single interface, and provides unified reporting and analysis, as well as streamlined processor turnaround and data throughput.
	ScreenPlay is a hosted Internet upsell solution that supports multiple dynamic offers and transactions. This multi-platform, multi-tenant service has virtually unlimited scalability for dynamic solicitation and combination presentations.
	MasterComm provides Web property integration and additional Web interface processes.
	FirstCut provides search optimization and placement for offer pages.
	Web Services are enabled through our Transactional Data Service Manager (TDSM) gateway, which provides a secure portal and integration platform.
	The Post@l email marketing solution allows companies to create customized, targeted email communications that can be reliably sent as bulk "blast" emails or individual one-at-a-time mailings. Post@l and Teleformix provide all the tools necessary to create, send and track a successful email marketing campaign: content development, maximized delivery, list management and analytics.
	Teleformix Digital Asset Management System (TDAMS) helps your organization capture, organize, manage, store and archive all your information assets. TDAMS facilitates file and document aggregation, organization, workflow, storage and retrieval within a controlled, secure and easily accessible environment to protect your content investment. TDAMS also provides detailed reporting and analytics capability.
	Keeper is a full-service list processing and optimization platform that captures and processes internal and external customer data for use in developing targeted solicitation campaigns.
	Guardian is a specialized benchmarking and auditing platform, specifically designed to monitor outsourced call centers. Guardian measures vendor activity on a daily basis. Delivering a rich set of objective audits and analytics, Guardian allows our clients to optimize the telemarketing channel while managing risk at the same time.
	Add value to your solicitations with Loyal Reward, a product-based, high-value benefit focused on extending membership life. Email marketing is used to increase sales and to increase the value of the membership. Products are highlighted at the program website, with single-page offers at Internet portals.